Many clients like texting you - and that’s great! One less phone call.

But many practices are missing the amount of outbound phone calls or emails that they can replace by using a simple and clear template. Save these templates in your platform or in a separate document so your front desk can quickly and easily knock out those pesky outbound calls faster than you can finish reading this blog post.

Let us know if there’s a template you use (or just one you like best) that we didn’t include!

### Appointment Scheduling and Management

Clients love [texting about their appointments](/content/products/veterinary-messaging-platform/index.html). Use these to keep them in-the-know and secure responses where you might have previously left a voicemail.

- **Estimate:** Attached, you will find an estimate for your pet's treatment/procedure. Please let us know if you have any questions that we can address for you.

- **Longer Wait:** Hi, just reaching out with an update. Due to the arrival of an unforeseen emergency, there may be a longer wait time for your appointment. Thank you so much for your understanding!

- **Missed Appointment:** We had you scheduled for a veterinary appointment today. We're sorry we missed you.  Please call us to re-schedule.

- **Same-Day Appointment:** Hello! We just received your request for an appointment tomorrow; however, we have time available today at [TIME] with Dr. [NAME]. Would you like to bring [PET NAME] in today?

### Client Information

Keeping your client records clean and accurate is one of the more difficult tasks that veterinary staff prioritize. Use these templates to help make it simple!

- **New Client Intake Form:** Hello! Welcome to [PRACTICE NAME]. Please fill out the following form to help us prepare for your appointment tomorrow. [LINK TO FORM]

- **Patient History Form:** Hello! Please fill out the following form to help us prepare for your appointment tomorrow. [LINK TO FORM]

- **No Email Address on File:** Hi there, it seems that we are missing your email address in our records. When you have a chance, could you update us with your email address? Thank you!

### Client Notifications after Service

Everyone knows that an easy way to add a personal touch is keeping clients updated about the results of their pets’ appointments! Skip the voicemail, and give your clients the information they want via text message.

- **Prescription Pick Up Reminder:** The requested prescription for your pet has been filled. Please, pick up at your earliest convenience. Call our office at [PRACTICE PHONE] for questions or to pre-pay prior to curbside service.

- **Surgery Update:** Hi there, we wanted to let you know [PET NAME]’S surgery went great. We will let you know when they are ready for pickup. [ATTACH PHOTO OF PET]

- **Download the PetDesk App:** Please click the link to download the PetDesk App. Our App will give you access to your pets' medical records; you can request an appointment or medication refill without having to wait on hold! [SIGN UP LINK]

### Reminders

Clients need [reminders](/content/products/veterinary-reminder-system/index.html) for a lot of things. Getting your texting platform ready to remind them is one of the simplest ways to cut outbound calls from your front desk’s task list.

- **Surgery Reminder:** To prepare for your pet's surgery tomorrow, please withhold food and water after midnight. Your pet will need to be dropped off at 8:15 am on the morning of surgery.

- **Appt Reminder:** Hello from [Practice Name]! [NAME]'s Appointment is: [DATE] at [TIME]. Please reply with YES to confirm or CX2 to cancel. If you need to reschedule, please call us at [PRACTICE PHONE]. We look forward to seeing you!!

- **Cancellation Notice:** If you need to cancel, please do so at least 15 minutes before your appointment to avoid a no show fee.

- **It's Been A While…:** Hi there! It's been a while since we last saw you and [PET NAME]. We recommend all pets get seen annually to ensure they stay healthy for as long as possible. We would love to see [PET NAME]. You can schedule an appointment through our app [INSERT APPOINTMENT LINK]

#### Build lasting client bonds—automatically

Stay top-of-mind with every pet parent without adding to your daily to-do list. Our automated reminders and two-way messaging keep your clients connected to your care through the top-rated veterinary mobile app.