Scribe now knows your schedule. **Just tap and talk!** [Learn more >](https://info.petdesk.com/scribe_appointment_sync?utm_medium=digital&utm_source=petdesk&utm_campaign=2026-q2-scribe-appt-banner)

veterinary client communication software

# PetDesk Communications increases client retention 10%, reduces no-shows by 90%

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Save staff time by letting clients self-serve

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Reduce daily phone call volume

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Give pet parents the digital convenience they demand

[Get a demo](/content/book-a-demo/index.html)

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Join over 12,000

veterinary practices

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Pet Parent App

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App Rating

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Team’s NPS score

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PIMS integrations

## Why vets prefer  PetDesk Communications

30+ hours saved

##### “PetDesk’s texting saves us an hour to an hour and a half a day off the phone. The efficiency is huge.”

Dr. Rachael Jeffery

DVM, El Paseo Animal Hospital

20% fewer calls

##### “We have seen a reduction of 15-20% in phone call volume, and a 20% increase in new clients.”

Dr. Meredith Murphy

DVM, St. Francis Animal Clinic

90% less no-shows

##### “PetDesk Pay has helped us reduce our no-shows by 90%.”

Dr. Michael Shirley

DVM/Owner, Family Pet Health

Happier staff, happier clients

## Simplify your clinic,   free up more time for care

Reduce calls by 50%, automate reminders and let pet parents schedule appointments, complete forms, request prescription refills, and much more online or in the app.

[Veterinary Mobile App](/content/products/veterinary-client-communication-software#veterinary-mobile-app/index.html)

[Reminders & Confirmations](/content/products/veterinary-client-communication-software#reminders-confirmations/index.html)

[Two-Way Texting](/content/products/veterinary-client-communication-software#two-way-texting/index.html)

[Digital Forms](/content/products/veterinary-client-communication-software#digital-forms/index.html)

[Payments](/content/products/veterinary-client-communication-software#payments/index.html)

[Loyalty Program](/content/products/veterinary-client-communication-software#loyalty-program/index.html)

[Compliance Reports](/content/products/veterinary-client-communication-software#compliance-reports/index.html)

#1 VETERINARY MOBILE APP

#### Spend less time on the phone while increasing pet parent engagement with the top-rated pet parent app.

Let clients manage appointments, request medication refills, access health records, and more—without calling the clinic.

The Cat Clinic reclaimed 5+ hours of staff time on a daily basis: over 100 hours per month!

80% of Stevenson Village Veterinary Hospital’s frequent visitors (5+ visits in 18 months) were PetDesk app users.

65% of Family Pet Health’s clients (2,200 pet parents) have downloaded the PetDesk app.

[Get a demo](/content/book-a-demo/index.html)

[Learn more\\
\\
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#### “PetDesk has been a great tool to reach and retain our clients, and our staff has found it very easy to use.”

David

Practice Manager, California-based clinic

REMINDERS & CONFIRMATIONS

#### Reclaim hours of staff time and reduce no-shows with customizable reminders. No phone calls required.

Automatically send appointment and service reminders via email, text, and app notifications depending on client preference.

Silver Maple Veterinary Clinic confirmed 6,035 appointments through PetDesk, freeing up 503 staff hours.

Family Pet Health saves more than 40 hours of work just from confirmations for their exams.

Bluemound Animal Hospital lowered missed appointments by 38%. Their no-show rate dropped from 13% to 8%.

[Get a demo](/content/book-a-demo/index.html)

[Learn more\\
\\
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TWO-WAY TEXTING

#### Message clients whenever it’s most convenient for your staff, without having to give out any personal phone numbers.

Shorten conversations and save time while connecting with clients the way they want—no more playing phone tag.

View all conversations in one unified client communications dashboard that syncs back to your PIMS.

Care-Pets staff saves two hours every day with two-way texting, totaling 12 hours a week.

Hometown Veterinary Care clinic staff now spends 30% less time on the phone than they did previously.

[Get a demo](/content/book-a-demo/index.html)

[Learn more\\
\\
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#### “PetDesk is like our third receptionist. The tool has helped us avoid a lot of back and forth. It has really increased efficiency.”

J.M. Kata

Practice Manager, Hometown Veterinary Care

DIGITAL FORMS

#### Speed up patient intake by replacing paper forms with digital versions, which clients can complete via email, text, or the app.

Skip error-prone manual data entry. Digital forms allow you to keep all patient information organized in one centralized platform.

Create, collect, and manage all your forms in one place without having to navigate multiple platforms.

Use our pre-made templates, or upload your existing forms as PDFs and customize them with our editor.

Only 37% of pet parents are able to fill out paperwork digitally ahead of their appointments, despite 75% saying this is important.¹

[Get a demo](/content/book-a-demo/index.html)

[Learn more\\
\\
" height="11.91746052887347px" id="KGhL2yxh7" transform="translate(4 2)" width="7.484178271760811px"/></svg>)](/content/products/digital-forms-veterinarians/index.html)

PAYMENTS

#### Simplify payments for both staff and clients by offering a digital solution that reduces manual entry and errors.

Collect deposits or full payments at booking to protect your revenue from no-shows.

Allow clients to easily pay through SMS, email, or the PetDesk mobile app.

Pet parents with a higher likelihood to switch veterinarians put extra importance on being able to pay via a digital device.¹

[Get a demo](/content/book-a-demo/index.html)

[Learn more\\
\\
" height="11.91746052887347px" id="KGhL2yxh7" transform="translate(4 2)" width="7.484178271760811px"/></svg>)](/content/products/veterinary-payment-software/index.html)

#### “PetDesk Pay has helped us reduce our no-shows by 90%. In the past two years, only two clients paid the booking fee and then didn’t show up.”

Dr. Michael Shirley

DVM/Owner, Family Pet Health

LOYALTY PROGRAM

#### Grow your practice by turning occasional visitors into lifelong clients.

Create and customize a loyalty program that rewards pet parents and drive more frequent visits — with clinics seeing nearly 10% stronger retention² — without all the complex management.

On average, clinics using the PetDesk Loyalty program see a 9% increase in revenue, and up to 13% for top performers.²

Clinics see a 2.65x ROI with PetDesk Loyalty: every $1 invested in rewards generates $2.65 in incremental revenue.²

A North American clinic increased annual revenue by $122K, and increased revenue by 35% across all clients.

[Get a demo](/content/book-a-demo/index.html)

[Learn more\\
\\
" height="11.91746052887347px" id="KGhL2yxh7" transform="translate(4 2)" width="7.484178271760811px"/></svg>)](/content/products/customized-veterinary-loyalty-program/index.html)

#### “Our loyalty points system is incredibly effective, encouraging clients to stay loyal because they recognize the value we offer.”

J.M. Kata

Practice Manager, Hometown Veterinary Care

COMPLIANCE REPORTS

#### Identify clients with upcoming or overdue services, and automatically remind them to book.

Simplify pet record management, ensure patients never miss a visit, and catch up on overdue revenue—all without adding to your workload.

A Veterinary Hospital Group used compliance reports to make 200 overdue appointments in 2 months, resulting in approximately $24,000 in new revenue.

Family Pet Health recaptures 7–10% of clients who have fallen out of compliance with zero additional effort.

[Get a demo](/content/book-a-demo/index.html)

FAQs

#### PetDesk Communications Frequently Asked Questions

What types of veterinary reminders do you send?

We send appointment reminders via email, push notifications, and SMS. Health service reminders can be sent via email, push notifications, SMS, and postcard. PetDesk helps you communicate with clients on their preferred channel while reducing postcard costs.

Do you offer any message customizations for veterinary appointment reminders?

Yes. You’re able to customize the message based on appointment type.

Do clients have access to pet medical records in the PetDesk mobile app?

Yes. Clients can view their pets’ previous health services and the date they expire.

How are we notified that a client has confirmed their upcoming appointment?

PetDesk provides reports in your dashboard showing which clients have confirmed and which need touchpoints. Depending on your current PIMS, this information will also show as confirmed within the system. Ask our team about which PIMS provides this during your demo.

What options do you offer if we want to send a message to multiple veterinary clients?

PetDesk offers a mass messaging feature directly in the dashboard. From there, you can use convenient preset filters and customizable parameters to reach the appropriate audience.

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#### Yes! We work with your PIMS!

PetDesk is an extension of your existing veterinary practice management system. Easy to implement and quick to sync, our platform gives you all the client connection features you’ve been nosing around for.

[See all compatible PIMS](/content/compatible-pims/index.html)

## True stories from  trusted customers.

Primary Care Animal Hospital

Westside Veterinary Service

Galaxy Cats Vet Center

Family Pet Health

El Paseo Animal Hospital

#### From 22-Minute Hold Times to No Phone Room Needed

"Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction."

Dave Statner • Hospital Administrator

Primary Care Animal Hospital

## 16

Hours saved per week

## 48%

Out-of-hours bookings

## 3429

Appointments booked

## 452

Appointments via PetDesk

[Read the full case study](/content/resources/reduce-hold-times-improve-communication/index.html)

[Get a demo](/content/book-a-demo/index.html)

## Veterinary Client Communication Resources

##### How Digital Forms Increase Efficiency

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##### PetDesk Phones + Communications: now one place for all veterinary...

[Read now\\
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##### Enhancing Veterinary Practice Communication with Two-Way Messaging

[Read now\\
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¹ [PetDesk’s 2025 Pet Parent Research Report](/content/pet-parent-research-report/index.html) \| ²Average PetDeskLoyalty customer data from February 2021 to February 2026.

## See the power of  PetDesk for yourself for free

[Get a demo](/content/book-a-demo/index.html)

[Take an online tour](/content/product-tours/full-platform/index.html)