Speed Up Calls with an Efficient Vet Phone System | PetDesk
PetDesk Phones speeds up calls to save over 200 hours for staff
The first veterinary-specific phone system
Integrates perfectly with 25+ PIMS
More productive and personalized calls
Join over 12,000 veterinary practices
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of pet parents report long phone hold times as an issue when booking appointments.¹
85% call productivity rate, preventing most calls from being missed or sent to voicemail.²
estimated hours saved by directing missed calls to voicemail and sending auto SMS.²
Why vets prefer PetDesk Phones
Superior support
“The customer support at PetDesk has been excellent, the onboarding experience was super easy.”
Wendy Young
Practice Manager, Stevenson Village Vet
100% vet approved
“We highly recommend PetDesk to those seeking solutions for their clinic.”
J.M. Kata
Practice Manager, Hometown Veterinary Care
84.88% productivity rate
“PetDesk phones have absolutely changed the way we interact with clients.”
Bree Koehler
Practice Manager, San Benito Vet Center
Know who’s calling before you even answer
PetDesk Phones eliminates the bottleneck with the first veterinary-specific phone system to integrate directly with your PIMS-letting you see who’s calling and their pet’s complete history before you pick up.
FULLY-FEATURED VOIP PHONE SYSTEM
The veterinary-specific phone system that provides excellent service for your most important communications channel.
Complete system includes caller ID, voicemail, extensions, call queues, recording, conference calls, business hours, and much more.
Handle high call volumes with smart call routing and voice features like voicemail transcription, detailed call records, call-back, and click-to-call.
No hidden fees that other providers charge for, such as multiple IVRs, softphones, and per-minute costs.
PIMS INTEGRATION
See who’s calling and access their pet’s complete history from your PIMS before answering.
View upcoming appointments, vaccine status, recent visits, and more-all on one screen-so you can have more personalized conversations.
AI CALL SUMMARIES
Quickly see why someone called before listening to the full voicemail or reading the transcript.
Get accurate, user-friendly call summaries that write back to your PIMS.
MISSED CALL TEXT BACK
Turn missed calls into instant conversations by sending an automatic text to anyone who reaches your voicemail.
COMPLETE CALL HISTORY
Get the full history of every call within the past two years in one place.
View all inbound, outbound, missed, and returned calls-all in one view.
PetDesk Phones Frequently Asked Questions
What is the difference between PetDesk Phones and standard phone systems?
PetDesk Phones is a veterinary-specific platform with patented VoIP technology built to eliminate dropped calls. While features such as phone trees, ring groups, call queues, and others are standard across many VoIP systems, PetDesk created these tools with veterinary practices in mind, tailoring them to our industry instead of tweaking them to “fit.”
True stories from trusted customers.
From 22-Minute Hold Times to No Phone Room Needed
"Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction."
Dave Statner • Hospital Administrator
Primary Care Animal Hospital
16
Hours saved per week
48%
Out-of-hours bookings
3429
Appointments booked
452
Appointments via PetDesk
¹ PetDesk’s 2025 Pet Parent Research Report ² PetDesk customer case study with San Benito Vet Center