# PetDesk Phones speeds up calls to save over 200 hours for staff ### The first veterinary-specific phone system Integrates perfectly with 25+ PIMS More productive and personalized calls [Get a demo](/content/book-a-demo/index.html) Join over 12,000 veterinary practices - - - - - - - - - - - - - 33333333 55555555 of pet parents report long phone hold times as an issue when booking appointments.¹ 85% call productivity rate, preventing most calls from being missed or sent to voicemail.² estimated hours saved by directing missed calls to voicemail and sending auto SMS.² ## Why vets prefer PetDesk Phones ### Superior support ##### “The customer support at PetDesk has been excellent, the onboarding experience was super easy.” Wendy Young Practice Manager, Stevenson Village Vet 100% vet approved ##### “We highly recommend PetDesk to those seeking solutions for their clinic.” J.M. Kata Practice Manager, Hometown Veterinary Care 84.88% productivity rate ##### “PetDesk phones have absolutely changed the way we interact with clients.” Bree Koehler Practice Manager, San Benito Vet Center ## Know who’s calling before you even answer PetDesk Phones eliminates the bottleneck with the first veterinary-specific phone system to integrate directly with your PIMS-letting you see who’s calling and their pet’s complete history before you pick up. ### FULLY-FEATURED VOIP PHONE SYSTEM #### The veterinary-specific phone system that provides excellent service for your most important communications channel. Complete system includes caller ID, voicemail, extensions, call queues, recording, conference calls, business hours, and much more. Handle high call volumes with smart call routing and voice features like voicemail transcription, detailed call records, call-back, and click-to-call. No hidden fees that other providers charge for, such as multiple IVRs, softphones, and per-minute costs. #### PIMS INTEGRATION #### See who’s calling and access their pet’s complete history from your PIMS before answering. View upcoming appointments, vaccine status, recent visits, and more-all on one screen-so you can have more personalized conversations. ### AI CALL SUMMARIES #### Quickly see why someone called before listening to the full voicemail or reading the transcript. Get accurate, user-friendly call summaries that write back to your PIMS. ### MISSED CALL TEXT BACK #### Turn missed calls into instant conversations by sending an automatic text to anyone who reaches your voicemail. ### COMPLETE CALL HISTORY #### Get the full history of every call within the past two years in one place. View all inbound, outbound, missed, and returned calls-all in one view. ### PetDesk Phones Frequently Asked Questions What is the difference between PetDesk Phones and standard phone systems? PetDesk Phones is a veterinary-specific platform with patented VoIP technology built to eliminate dropped calls. While features such as phone trees, ring groups, call queues, and others are standard across many VoIP systems, PetDesk created these tools with veterinary practices in mind, tailoring them to our industry instead of tweaking them to “fit.” ## True stories from trusted customers. ### From 22-Minute Hold Times to No Phone Room Needed "Overall, PetDesk has absolutely delivered a return on investment. We've expanded, reduced staffing needs in certain areas, and improved client and team satisfaction." Dave Statner • Hospital Administrator Primary Care Animal Hospital ## 16 Hours saved per week ## 48% Out-of-hours bookings ## 3429 Appointments booked ## 452 Appointments via PetDesk ¹ [PetDesk’s 2025 Pet Parent Research Report](/content/pet-parent-research-report/index.html) ² [PetDesk customer case study with San Benito Vet Center](/content/resources/case-studies/reduce-call-volume-save-time-petdesk-phones/index.html) ## See the power of PetDesk for yourself for free [Get a demo](/content/book-a-demo/index.html)