Family-Owned Practice Improves Staff’s Wellbeing with PetDesk

Meet Oceanside Veterinary Clinic!

At Oceanside Veterinary Clinic, a family-owned and operated local business, you and your pets are treated like family. Their goal is to help strengthen the special bond between you and your pet through their personalized services and health care education.

Built on the foundation of providing outstanding customer service along with the most progressive medicine for the patients, Ohlandt Vet Clinic was established in 1983 by the beloved Johnny Ohlandt, Jr, DVM, and has been a prominent and trusted fixture on James Island for over 30 years. Dr. Ohlandt retired from small animal clinical practice in 2014. He set the standard for exceptional pet care with a friendly family feel, and it is one in which they continue to pride themselves in today as the newly renamed Oceanside Veterinary Clinic.

Their devoted staff of receptionists, technicians, and veterinarians will always greet their patients and pet parents with a smile, listen to their concerns, and treat their furry friends with love and compassion. They strive to provide the best possible care for your pet; in doing so they are dynamic in our medicine and are ever-advancing their services and technology.

“With PetDesk’s online scheduling system, powered by Vetstoria, we have been able to reduce phone call volume by 50-55%.”

Kindra Hines

Practice Manager, Oceanside Veterinary Clinic

Pet Owner Demographics on the Island

Oceanside Vets have been on Charleston island in South Carolina for about 40 years now. A certain section of their steadfast clientele still prefer talking to a person rather than booking on an app or a website.

When asked about the age bracket that are comfortable with booking an appointment online, Kindra states that the majority of clientele within the 40-50 year bracket are comfortable with scheduling their appointments online, though this number dramatically decreases amongst the older demographic. This is probably because they’ve done it the same way for every single animal they’ve ever owned.

“I have a family where 3 generations have been bringing their pets to our clinic. The middle generation probably will do the online booking, the youngest generation absolutely wants nothing to do with calling me. And that is the way forward. The oldest generation is probably just going to walk in with their reminder postcard; because they refuse to send me an email, and they’re going to say, ‘these are the things I need and I want to talk to someone face to face’.”