PetDesk Status - Incident History

Incident History

Incident/308568232

Date: July 13, 2026 09:37 PDT
Status: Resolved
This incident has been resolved.

Date: July 10, 2026 15:07 PDT
Status: Monitoring
This was a residual effect tied to a third party dependency that affected a portion of requests. We've resolved the issue and will continue to monitor. If you continue to have any issues, please contact support.

Date: July 10, 2026 14:47 PDT
Status: Investigating
Looking into an increase in errors that may be a residual effect of a previous outage from a third party provider earlier this afternoon.

Incident/30685159

Date: June 25, 2026 17:53 PDT
Status: Resolved
All missed call recordings have been reprocessed.

Date: June 25, 2026 11:31 PDT
Status: Monitoring
We're now monitoring this issue. Transcripts have been processing normally for some time after a backup in our processing queue. Any missed transcripts will be re-processed this afternoon.

Date: June 25, 2026 09:56 PDT
Status: Investigating
Currently receiving limited reports of missing transcripts.

Incident/30596229

Date: June 18, 2026 06:15 PDT
Status: Resolved
Previously missing call recordings have been reprocessed and are now available in your dashboard.

Date: June 17, 2026 09:56 PDT
Status: Monitoring
Call recordings that were not available earlier today will be re-processed throughout the day.

Date: June 17, 2026 07:49 PDT
Status: Identified
We have identified the cause of missed recordings this morning. We are working on resolving an issue with an upstream service provider now.

Date: June 17, 2026 07:19 PDT
Status: Update
On device caller ID issues should be resolved at this time.

Date: June 17, 2026 06:46 PDT
Status: Investigating
Currently investigating reports of issues with missing caller ID and recording features.

Incident/30516567

Date: June 10, 2026 08:01 PDT
Status: Resolved
The incident has been resolved and all systems are back to normal performance.

Incident/30318914

Date: May 26, 2026 08:27 PDT
Status: Resolved
We are pleased to report that the performance issue has been resolved! Pages on the PetDesk Dashboard will now load as expected.

Incident/29656045

Date: April 16, 2026 15:06 PDT
Status: Resolved
This incident has been resolved.

Incident/29655795

Date: April 16, 2026 15:04 PDT
Status: Resolved
We've received no further reports of incidence and our upstream provider indicates that services are stable.

Incident/29621966

Date: April 14, 2026 11:15 PDT
Status: Resolved
An upstream provider experienced capacity issues causing processing errors and delays.

Incident/27434812

Date: December 2, 2025 14:00 PST
Status: Resolved
System contention caused by an errant database query caused PetDesk Dashboard to experience sporadic performance issues.

Incident/27220070

Date: November 18, 2025 10:36 PST
Status: Resolved
Cloudflare has indicated that their issue has been resolved.

Incident/26826243

Date: October 20, 2025 18:21 PDT
Status: Resolved
Upstream service providers have marked today's issue as resolved.

Incident/26495946

Date: September 19, 2025 10:31 PDT
Status: Resolved
We have confirmed that services are fully recovered, performance has been restored.

Incident/25995614

Date: August 1, 2025 16:31 PDT
Status: Resolved
Covetrus Connect loader jobs are now caught up and we expect syncs should resume normally.

Incident/25547874

Date: June 21, 2025 22:30 PDT
Status: Completed
The scheduled maintenance has been completed.

Incident/25163360

Date: May 22, 2025 09:30 PDT
Status: Resolved
This incident has been resolved.

Incident/24745585

Date: April 22, 2025 09:30 PDT
Status: Resolved
The bug fix has been verified and is currently in production.

Incident/23039450

Date: December 3, 2024 08:02 PST
Status: Resolved
This incident has been resolved.

Incident/20805025

Date: May 19, 2024 18:14 PDT
Status: Resolved
This incident has been resolved.

Incident/20320753

Date: March 21, 2024 16:26 PDT
Status: Resolved
This incident has been resolved.

Incident/20273575

Date: March 17, 2024 17:46 PDT
Status: Completed
The scheduled maintenance has been completed.

Incident/19316956

Date: December 4, 2023 12:04 PST
Status: Resolved
This incident has been resolved.

Incident/18700918

Date: October 5, 2023 12:00 PDT
Status: Resolved
This incident has been resolved.

Incident/18408141

Date: September 6, 2023 08:15 PDT
Status: Resolved
This incident has been resolved.