# PetDesk Status - Incident History

## Incident History

### Incident/308568232
**Date:** July 13, 2026 09:37 PDT  
**Status:** Resolved  
This incident has been resolved.

**Date:** July 10, 2026 15:07 PDT  
**Status:** Monitoring  
This was a residual effect tied to a third party dependency that affected a portion of requests. We've resolved the issue and will continue to monitor. If you continue to have any issues, please contact support.

**Date:** July 10, 2026 14:47 PDT  
**Status:** Investigating  
Looking into an increase in errors that may be a residual effect of a previous outage from a third party provider earlier this afternoon.

### Incident/30685159
**Date:** June 25, 2026 17:53 PDT  
**Status:** Resolved  
All missed call recordings have been reprocessed.

**Date:** June 25, 2026 11:31 PDT  
**Status:** Monitoring  
We're now monitoring this issue. Transcripts have been processing normally for some time after a backup in our processing queue. Any missed transcripts will be re-processed this afternoon.

**Date:** June 25, 2026 09:56 PDT  
**Status:** Investigating  
Currently receiving limited reports of missing transcripts.

### Incident/30596229
**Date:** June 18, 2026 06:15 PDT  
**Status:** Resolved  
Previously missing call recordings have been reprocessed and are now available in your dashboard.

**Date:** June 17, 2026 09:56 PDT  
**Status:** Monitoring  
Call recordings that were not available earlier today will be re-processed throughout the day.

**Date:** June 17, 2026 07:49 PDT  
**Status:** Identified  
We have identified the cause of missed recordings this morning. We are working on resolving an issue with an upstream service provider now.

**Date:** June 17, 2026 07:19 PDT  
**Status:** Update  
On device caller ID issues should be resolved at this time.

**Date:** June 17, 2026 06:46 PDT  
**Status:** Investigating  
Currently investigating reports of issues with missing caller ID and recording features.

### Incident/30516567
**Date:** June 10, 2026 08:01 PDT  
**Status:** Resolved  
The incident has been resolved and all systems are back to normal performance.

### Incident/30318914
**Date:** May 26, 2026 08:27 PDT  
**Status:** Resolved  
We are pleased to report that the performance issue has been resolved! Pages on the PetDesk Dashboard will now load as expected.

### Incident/29656045
**Date:** April 16, 2026 15:06 PDT  
**Status:** Resolved  
This incident has been resolved.

### Incident/29655795
**Date:** April 16, 2026 15:04 PDT  
**Status:** Resolved  
We've received no further reports of incidence and our upstream provider indicates that services are stable.

### Incident/29621966
**Date:** April 14, 2026 11:15 PDT  
**Status:** Resolved  
An upstream provider experienced capacity issues causing processing errors and delays.

### Incident/27434812
**Date:** December 2, 2025 14:00 PST  
**Status:** Resolved  
System contention caused by an errant database query caused PetDesk Dashboard to experience sporadic performance issues.

### Incident/27220070
**Date:** November 18, 2025 10:36 PST  
**Status:** Resolved  
Cloudflare has indicated that their issue has been resolved.

### Incident/26826243
**Date:** October 20, 2025 18:21 PDT  
**Status:** Resolved  
Upstream service providers have marked today's issue as resolved.

### Incident/26495946
**Date:** September 19, 2025 10:31 PDT  
**Status:** Resolved  
We have confirmed that services are fully recovered, performance has been restored.

### Incident/25995614
**Date:** August 1, 2025 16:31 PDT  
**Status:** Resolved  
Covetrus Connect loader jobs are now caught up and we expect syncs should resume normally.

### Incident/25547874
**Date:** June 21, 2025 22:30 PDT  
**Status:** Completed  
The scheduled maintenance has been completed.

### Incident/25163360
**Date:** May 22, 2025 09:30 PDT  
**Status:** Resolved  
This incident has been resolved.

### Incident/24745585
**Date:** April 22, 2025 09:30 PDT  
**Status:** Resolved  
The bug fix has been verified and is currently in production.

### Incident/23039450
**Date:** December 3, 2024 08:02 PST  
**Status:** Resolved  
This incident has been resolved.

### Incident/20805025
**Date:** May 19, 2024 18:14 PDT  
**Status:** Resolved  
This incident has been resolved.

### Incident/20320753
**Date:** March 21, 2024 16:26 PDT  
**Status:** Resolved  
This incident has been resolved.

### Incident/20273575
**Date:** March 17, 2024 17:46 PDT  
**Status:** Completed  
The scheduled maintenance has been completed.

### Incident/19316956
**Date:** December 4, 2023 12:04 PST  
**Status:** Resolved  
This incident has been resolved.

### Incident/18700918
**Date:** October 5, 2023 12:00 PDT  
**Status:** Resolved  
This incident has been resolved.

### Incident/18408141
**Date:** September 6, 2023 08:15 PDT  
**Status:** Resolved  
This incident has been resolved.