history.rss
PetDesk Status - Incident History
Increased Errors
Jul 13, 2026, 09:37 PDT
Resolved - This incident has been resolved.
Jul 10, 2026, 15:07 PDT
Monitoring - This was a residual effect tied to a third party dependency that affected a portion of requests. We've resolved the issue and will continue to monitor. If you continue to have any issues, please contact support.
Jul 10, 2026, 14:47 PDT
Investigating - Looking into an increase in errors that may be a residual effect of a previous outage from a third party provider earlier this afternoon. We're investigating.
Phones Transcripts Issue
Jun 25, 2026, 17:53 PDT
Resolved - All missed call recordings have been reprocessed.
Jun 25, 2026, 11:31 PDT
Monitoring - We're now monitoring this issue. Transcripts have been processing normally for some time after a backup in our processing queue. Any missed transcripts will be re-processed this afternoon.
Jun 25, 2026, 09:56 PDT
Investigating - Currently receiving limited reports of missing transcripts. Transcripts appear to be available now, but we are investigating why they may be missing for some clinics during a time period earlier this morning. Will post updates here as they become available.
PetDesk Phones Caller ID and Recording
Jun 18, 2026, 06:15 PDT
Resolved - Previously missing call recordings have been reprocessed and are now available in your dashboard. Changes have already been put in place with our upstream provider to prevent call recording processing from being missed in this way going forward.
Jun 17, 2026, 09:56 PDT
Monitoring - Call recordings that were not available earlier today will be re-processed throughout the day and will appear on your Dashboard once complete. Current ETA is end of day. Will update this page when that is complete or any further status updates are required.
Jun 17, 2026, 07:49 PDT
Identified - We have identified the cause of missed recordings this morning. We are working on resolving an issue with an upstream service provider now. Recordings exist for those missed calls and we will work through reprocessing them once we confirm that new call recordings are coming through as expected.
Jun 17, 2026, 07:19 PDT
Update - On device caller ID issues should be resolved at this time. There was a brief 20-30 minute issue in an upstream national provider that has resolved that issue.
Jun 17, 2026, 06:46 PDT
Investigating - Currently investigating reports of issues with missing caller ID and recording features. Will post additional details when we have them.
PetDesk Dashboard
Jun 10, 2026, 08:01 PDT
Resolved - The incident has been resolved and all systems are back to normal performance.
Jun 10, 2026, 07:30 PDT
Update - We're continuing to see degraded performance in our monitoring. Our team is working to restore services to full performance.
Jun 10, 2026, 06:43 PDT
Monitoring - The fix has been implemented and all services have been restored. We will continue to monitor performance.
Jun 10, 2026, 06:42 PDT
Investigating - We have failed over and have been seeing recovery for the last 10 minutes or so. Expect some lingering latency as everything settles. We continue to monitor.
Jun 10, 2026, 06:34 PDT
Identified - The issue has been identified and a fix is in progress.
Jun 10, 2026, 06:28 PDT
Update - We are continuing to investigate this issue.
Jun 10, 2026, 06:20 PDT
Investigating - We are currently investigating an issue impacting the Communications Dashboard.
Dashboard Performance and Availability
May 26, 2026, 08:27 PDT
Resolved - We are pleased to report that the performance issue has been resolved! Pages on the PetDesk Dashboard will now load as expected, and performance has returned to normal.
May 26, 2026, 07:58 PDT
Identified - We have identified an issue with the performance and loading of the PetDesk Dashboard. Our team is currently investigating and working to resolve this problem. This incident will be updated with additional details once received.
PetDesk Scribe Post Processing Issue
Apr 16, 2026, 15:06 PDT
Resolved - This incident has been resolved.
Apr 16, 2026, 15:06 PDT
Update - Processing is fully functional and appointments that were not marked as complete, but were missing SOAP notes, have been re-processed. If you are still having issues with processed appointments in Scribe, please reach out to support.
Apr 16, 2026, 11:18 PDT
Monitoring - The rollback is complete and appointments are processing again. New appointments should complete as expected. We will begin batch reprocessing appointments where there were incomplete SOAP notes shortly.
Apr 16, 2026, 10:26 PDT
Identified - We have identified an issue in our post recording processing. An intermediate fix has resulted an increase in successful processing but we are in the process of rolling back to a previous version that will fully resolve this issue. We expect to be able to re-process recordings as needed and will provide updates on that effort here.
PetDesk Pay Service Degradation
Apr 16, 2026, 15:04 PDT
Resolved - We've received no further reports of incidence and our upstream provider indicates that services are stable. If you are still having issues processing payments, please reach out to support.
Apr 16, 2026, 11:00 PDT
Update - Per our provider the system has been stabilized. We'll continue to monitor.
Apr 16, 2026, 10:05 PDT
Monitoring - Our upstream payments provider is experiencing an issue processing payments. We are monitoring the situation and will post updates here as they become available.
Scribe Processing Errors and Delays
Apr 14, 2026, 11:15 PDT
Resolved - An upstream provider experienced capacity issues causing processing errors and delays when processing Scribe recordings.
Dashboard Performance and Availability
Dec 2, 2025, 14:00 PST
Resolved - System contention caused by an errant database query caused PetDesk Dashboard to experience sporadic performance issues and even failed page loads during this time. The query was identified and terminated permitting the system to recover.
Cloudflare Related Service Incident
Nov 18, 2025, 10:36 PST
Resolved - Cloudflare has indicated that their issue has been resolved. PetDesk Phones functionality has been fully restored.
Nov 18, 2025, 07:05 PST
Update - Cloudflare is recovering and app.getkontak.com, retriever.getkontak.com, and the Phones integration in PetDesk Dashboard are recovering as well. We will continue to monitor and resolve this incident fully once Cloudflare indicates resolution on their side.
Nov 18, 2025, 05:30 PST
Monitoring - Cloudflare, an upstream provider, is currently experiencing an incident with their global network which is affecting some PetDesk systems.
SMS Delivery Delay
Oct 20, 2025, 18:21 PDT
Resolved - Upstream service providers have marked today's issue as resolved.
Oct 20, 2025, 14:08 PDT
Update - We're seeing reduced delays in SMS delivery and progress towards resolution, but will continue to monitor until our upstream service dependencies have reported a resolution.
Oct 20, 2025, 12:17 PDT
Monitoring - Currently monitoring the situation with our upstream providers and will provide additional information as it becomes available to us.
Oct 20, 2025, 12:15 PDT
Investigating - We are currently experiencing intermittent 10DLC SMS delivery issues through our provider, Twilio, due to the ongoing AWS US-East-1 regional outage.
PetDesk Communications Dashboard load issues
Sep 19, 2025, 10:31 PDT
Resolved - Thank you for your patience. We have confirmed that services are fully recovered, performance has been restored, and applications are operating normally.
Sep 19, 2025, 10:01 PDT
Update - The issue appears resolved and services have been restored. Users may experience occasional slowness as systems fully recover.
Sep 19, 2025, 09:41 PDT
Monitoring - We’ve implemented a fix and are seeing services come back online. Our team will continue to closely monitor the restoration process and share regular updates.
Sep 19, 2025, 09:24 PDT
Identified - We have identified the cause and are implementing a fix to restore services.
Sep 19, 2025, 09:13 PDT
Update - We are continuing to investigate this issue.
Sep 19, 2025, 08:57 PDT
Investigating - We have been notified of a problem that has hindered certain users from accessing the PetDesk Communications Dashboard.
Missed overnight syncs for some practices - Covetrus Connect experienced loader job failures
Aug 1, 2025, 16:31 PDT
Resolved - Covetrus Connect loader jobs are now caught up and we expect syncs should resume normally tonight without issues.
Aug 1, 2025, 07:52 PDT
Identified - Covetrus Connect identified an issue related to the API loader jobs that affected almost all of their syncs last night.
Scheduled Maintenance: AWS PetPartner DB Instance Reboot
Jun 21, 2025, 22:30 PDT
Completed - The scheduled maintenance has been completed.
Jun 21, 2025, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 2025, 10:21 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 20, 2025, 10:10 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 20, 2025, 10:10 PDT
Scheduled - As part of our scheduled maintenance we expect to incur an outage totaling less than 5 minutes.
Delayed data sync for multiple providers syncing through Covetrus
May 22, 2025, 09:30 PDT
Resolved - This incident has been resolved.
May 21, 2025, 10:48 PDT
Monitoring - Covetrus Syncs are now fully recovered and operating normally.
May 18, 2025, 10:00 PDT
Identified - On May 15th, Covetrus performed a release and applied sweeping updates across clinics.
PetDesk Communications Dashboard load issues
Apr 22, 2025, 09:30 PDT
Resolved - This incident is now resolved! The bug fix has been verified and is currently in production.
Apr 22, 2025, 08:01 PDT
Update - For users still experiencing this issue, please try clearing cache/cookies as well as using the main dashboard login.
Apr 22, 2025, 07:59 PDT
Identified - The cause has been identified. Our team is actively working on getting the fix into testing.
Apr 22, 2025, 07:59 PDT
Investigating - We have been made aware that some, but not all, PetDesk Communications Dashboard users have reported being unable to load or log into the product.
Slowed System Performance
Dec 3, 2024, 08:02 PST
Resolved - This incident has been resolved.
Dec 2, 2024, 09:50 PST
Monitoring - We applied a temporary fix and we are seeing a substantial improvement in performance.
Dec 2, 2024, 09:04 PST
Identified - We’ve applied an initial adjustment to improve performance.
Dec 2, 2024, 07:04 PST
Investigating - We are currently experiencing system slowness.
Sync Delays
May 19, 2024, 18:14 PDT
Resolved - This incident has been resolved.
May 17, 2024, 10:16 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 2024, 09:17 PDT
Investigating - We are experiencing delays in nightly sync operations for some locations.
Scheduled Maintenance
May 19, 2024, 18:13 PDT
Completed - The scheduled maintenance has been completed.
May 19, 2024, 17:30 PDT
In progress - Scheduled maintenance is currently in progress.
May 17, 2024, 10:18 PDT
Scheduled - PetDesk will be conducting routine scheduled maintenance at 5:30 PM PDT.
Delayed Syncs
Mar 21, 2024, 16:26 PDT
Resolved - This incident has been resolved.
Mar 21, 2024, 08:55 PDT
Identified - We have identified an issue that impacted overnight syncs of PIMS data.
Scheduled Maintenance
Mar 17, 2024, 17:46 PDT
Completed - The scheduled maintenance has been completed.
Mar 17, 2024, 17:30 PDT
In progress - Scheduled maintenance is currently in progress.
Mar 15, 2024, 15:48 PDT
Scheduled - PetDesk will be conducting routine scheduled maintenance at 5:30 PM PDT.
Failed Syncs
Dec 4, 2023, 12:04 PST
Resolved - This incident has been resolved.
Dec 4, 2023, 09:20 PST
Identified - We had an issue overnight that prevented syncs for many locations.
Dashboard slow load times
Oct 5, 2023, 12:00 PDT
Resolved - This incident has been resolved.
Oct 5, 2023, 10:36 PDT
Monitoring - We are monitoring reports of dashboard slowness and intermittent errors.
Elevated Errors and Latency in Dashboard
Sep 6, 2023, 08:15 PDT
Resolved - This incident has been resolved.
Sep 6, 2023, 06:41 PDT
Monitoring - The source of appointment-related issues and latency this morning has been identified and addressed.
Sep 6, 2023, 06:19 PDT
Identified - The issue has been identified and we are working toward a fix.
Sep 6, 2023, 05:56 PDT
Investigating - We are investigating reports of elevated errors in the Dashboard.
Intermittent Errors
Aug 9, 2023, 10:30 PDT
Resolved - This incident has been resolved.
Aug 9, 2023, 10:01 PDT
Investigating - We are investigating reports of intermittent errors and performance issues with core PetDesk dashboard features.