# PetDesk Status - Incident History ## Increased Errors **Jul 13, 2026, 09:37 PDT** **Resolved** - This incident has been resolved. **Jul 10, 2026, 15:07 PDT** **Monitoring** - This was a residual effect tied to a third party dependency that affected a portion of requests. We've resolved the issue and will continue to monitor. If you continue to have any issues, please contact support. **Jul 10, 2026, 14:47 PDT** **Investigating** - Looking into an increase in errors that may be a residual effect of a previous outage from a third party provider earlier this afternoon. We're investigating. [Incident link](https://status.petdesk.com/incidents/rz8mfsmz0312) ## Phones Transcripts Issue **Jun 25, 2026, 17:53 PDT** **Resolved** - All missed call recordings have been reprocessed. **Jun 25, 2026, 11:31 PDT** **Monitoring** - We're now monitoring this issue. Transcripts have been processing normally for some time after a backup in our processing queue. Any missed transcripts will be re-processed this afternoon. **Jun 25, 2026, 09:56 PDT** **Investigating** - Currently receiving limited reports of missing transcripts. Transcripts appear to be available now, but we are investigating why they may be missing for some clinics during a time period earlier this morning. Will post updates here as they become available. [Incident link](https://status.petdesk.com/incidents/ykn68c9k0k2z) ## PetDesk Phones Caller ID and Recording **Jun 18, 2026, 06:15 PDT** **Resolved** - Previously missing call recordings have been reprocessed and are now available in your dashboard. Changes have already been put in place with our upstream provider to prevent call recording processing from being missed in this way going forward. **Jun 17, 2026, 09:56 PDT** **Monitoring** - Call recordings that were not available earlier today will be re-processed throughout the day and will appear on your Dashboard once complete. Current ETA is end of day. Will update this page when that is complete or any further status updates are required. **Jun 17, 2026, 07:49 PDT** **Identified** - We have identified the cause of missed recordings this morning. We are working on resolving an issue with an upstream service provider now. Recordings exist for those missed calls and we will work through reprocessing them once we confirm that new call recordings are coming through as expected. **Jun 17, 2026, 07:19 PDT** **Update** - On device caller ID issues should be resolved at this time. There was a brief 20-30 minute issue in an upstream national provider that has resolved that issue. **Jun 17, 2026, 06:46 PDT** **Investigating** - Currently investigating reports of issues with missing caller ID and recording features. Will post additional details when we have them. [Incident link](https://status.petdesk.com/incidents/brcr3whwwwvw) ## PetDesk Dashboard **Jun 10, 2026, 08:01 PDT** **Resolved** - The incident has been resolved and all systems are back to normal performance. **Jun 10, 2026, 07:30 PDT** **Update** - We're continuing to see degraded performance in our monitoring. Our team is working to restore services to full performance. **Jun 10, 2026, 06:43 PDT** **Monitoring** - The fix has been implemented and all services have been restored. We will continue to monitor performance. **Jun 10, 2026, 06:42 PDT** **Investigating** - We have failed over and have been seeing recovery for the last 10 minutes or so. Expect some lingering latency as everything settles. We continue to monitor. **Jun 10, 2026, 06:34 PDT** **Identified** - The issue has been identified and a fix is in progress. **Jun 10, 2026, 06:28 PDT** **Update** - We are continuing to investigate this issue. **Jun 10, 2026, 06:20 PDT** **Investigating** - We are currently investigating an issue impacting the Communications Dashboard. [Incident link](https://status.petdesk.com/incidents/k2mbbxztzcy0) ## Dashboard Performance and Availability **May 26, 2026, 08:27 PDT** **Resolved** - We are pleased to report that the performance issue has been resolved! Pages on the PetDesk Dashboard will now load as expected, and performance has returned to normal. **May 26, 2026, 07:58 PDT** **Identified** - We have identified an issue with the performance and loading of the PetDesk Dashboard. Our team is currently investigating and working to resolve this problem. This incident will be updated with additional details once received. [Incident link](https://status.petdesk.com/incidents/bf3d948ds6dv) ## PetDesk Scribe Post Processing Issue **Apr 16, 2026, 15:06 PDT** **Resolved** - This incident has been resolved. **Apr 16, 2026, 15:06 PDT** **Update** - Processing is fully functional and appointments that were not marked as complete, but were missing SOAP notes, have been re-processed. If you are still having issues with processed appointments in Scribe, please reach out to support. **Apr 16, 2026, 11:18 PDT** **Monitoring** - The rollback is complete and appointments are processing again. New appointments should complete as expected. We will begin batch reprocessing appointments where there were incomplete SOAP notes shortly. **Apr 16, 2026, 10:26 PDT** **Identified** - We have identified an issue in our post recording processing. An intermediate fix has resulted an increase in successful processing but we are in the process of rolling back to a previous version that will fully resolve this issue. We expect to be able to re-process recordings as needed and will provide updates on that effort here. [Incident link](https://status.petdesk.com/incidents/d0vjx3fhp5v2) ## PetDesk Pay Service Degradation **Apr 16, 2026, 15:04 PDT** **Resolved** - We've received no further reports of incidence and our upstream provider indicates that services are stable. If you are still having issues processing payments, please reach out to support. **Apr 16, 2026, 11:00 PDT** **Update** - Per our provider the system has been stabilized. We'll continue to monitor. **Apr 16, 2026, 10:05 PDT** **Monitoring** - Our upstream payments provider is experiencing an issue processing payments. We are monitoring the situation and will post updates here as they become available. [Incident link](https://status.petdesk.com/incidents/s6qgktjwbm18) ## Scribe Processing Errors and Delays **Apr 14, 2026, 11:15 PDT** **Resolved** - An upstream provider experienced capacity issues causing processing errors and delays when processing Scribe recordings. [Incident link](https://status.petdesk.com/incidents/089l6drp3kpd) ## Dashboard Performance and Availability **Dec 2, 2025, 14:00 PST** **Resolved** - System contention caused by an errant database query caused PetDesk Dashboard to experience sporadic performance issues and even failed page loads during this time. The query was identified and terminated permitting the system to recover. [Incident link](https://status.petdesk.com/incidents/16zj2k186k9l) ## Cloudflare Related Service Incident **Nov 18, 2025, 10:36 PST** **Resolved** - Cloudflare has indicated that their issue has been resolved. PetDesk Phones functionality has been fully restored. **Nov 18, 2025, 07:05 PST** **Update** - Cloudflare is recovering and app.getkontak.com, retriever.getkontak.com, and the Phones integration in PetDesk Dashboard are recovering as well. We will continue to monitor and resolve this incident fully once Cloudflare indicates resolution on their side. **Nov 18, 2025, 05:30 PST** **Monitoring** - Cloudflare, an upstream provider, is currently experiencing an incident with their global network which is affecting some PetDesk systems. [Incident link](https://status.petdesk.com/incidents/y8slv7f0m4b3) ## SMS Delivery Delay **Oct 20, 2025, 18:21 PDT** **Resolved** - Upstream service providers have marked today's issue as resolved. **Oct 20, 2025, 14:08 PDT** **Update** - We're seeing reduced delays in SMS delivery and progress towards resolution, but will continue to monitor until our upstream service dependencies have reported a resolution. **Oct 20, 2025, 12:17 PDT** **Monitoring** - Currently monitoring the situation with our upstream providers and will provide additional information as it becomes available to us. **Oct 20, 2025, 12:15 PDT** **Investigating** - We are currently experiencing intermittent 10DLC SMS delivery issues through our provider, Twilio, due to the ongoing AWS US-East-1 regional outage. [Incident link](https://status.petdesk.com/incidents/72nnzcv5j6n4) ## PetDesk Communications Dashboard load issues **Sep 19, 2025, 10:31 PDT** **Resolved** - Thank you for your patience. We have confirmed that services are fully recovered, performance has been restored, and applications are operating normally. **Sep 19, 2025, 10:01 PDT** **Update** - The issue appears resolved and services have been restored. Users may experience occasional slowness as systems fully recover. **Sep 19, 2025, 09:41 PDT** **Monitoring** - We’ve implemented a fix and are seeing services come back online. Our team will continue to closely monitor the restoration process and share regular updates. **Sep 19, 2025, 09:24 PDT** **Identified** - We have identified the cause and are implementing a fix to restore services. **Sep 19, 2025, 09:13 PDT** **Update** - We are continuing to investigate this issue. **Sep 19, 2025, 08:57 PDT** **Investigating** - We have been notified of a problem that has hindered certain users from accessing the PetDesk Communications Dashboard. [Incident link](https://status.petdesk.com/incidents/xt015j8pxj5q) ## Missed overnight syncs for some practices - Covetrus Connect experienced loader job failures **Aug 1, 2025, 16:31 PDT** **Resolved** - Covetrus Connect loader jobs are now caught up and we expect syncs should resume normally tonight without issues. **Aug 1, 2025, 07:52 PDT** **Identified** - Covetrus Connect identified an issue related to the API loader jobs that affected almost all of their syncs last night. [Incident link](https://status.petdesk.com/incidents/67d6yhthwhnd) ## Scheduled Maintenance: AWS PetPartner DB Instance Reboot **Jun 21, 2025, 22:30 PDT** **Completed** - The scheduled maintenance has been completed. **Jun 21, 2025, 22:00 PDT** **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. **Jun 20, 2025, 10:21 PDT** **Update** - We will be undergoing scheduled maintenance during this time. **Jun 20, 2025, 10:10 PDT** **Update** - We will be undergoing scheduled maintenance during this time. **Jun 20, 2025, 10:10 PDT** **Scheduled** - As part of our scheduled maintenance we expect to incur an outage totaling less than 5 minutes. [Incident link](https://status.petdesk.com/incidents/0s46yyq91131) ## Delayed data sync for multiple providers syncing through Covetrus **May 22, 2025, 09:30 PDT** **Resolved** - This incident has been resolved. **May 21, 2025, 10:48 PDT** **Monitoring** - Covetrus Syncs are now fully recovered and operating normally. **May 18, 2025, 10:00 PDT** **Identified** - On May 15th, Covetrus performed a release and applied sweeping updates across clinics. [Incident link](https://status.petdesk.com/incidents/sj34nhvyq497) ## PetDesk Communications Dashboard load issues **Apr 22, 2025, 09:30 PDT** **Resolved** - This incident is now resolved! The bug fix has been verified and is currently in production. **Apr 22, 2025, 08:01 PDT** **Update** - For users still experiencing this issue, please try clearing cache/cookies as well as using the main dashboard login. **Apr 22, 2025, 07:59 PDT** **Identified** - The cause has been identified. Our team is actively working on getting the fix into testing. **Apr 22, 2025, 07:59 PDT** **Investigating** - We have been made aware that some, but not all, PetDesk Communications Dashboard users have reported being unable to load or log into the product. [Incident link](https://status.petdesk.com/incidents/hxqq9k2d2cyw) ## Slowed System Performance **Dec 3, 2024, 08:02 PST** **Resolved** - This incident has been resolved. **Dec 2, 2024, 09:50 PST** **Monitoring** - We applied a temporary fix and we are seeing a substantial improvement in performance. **Dec 2, 2024, 09:04 PST** **Identified** - We’ve applied an initial adjustment to improve performance. **Dec 2, 2024, 07:04 PST** **Investigating** - We are currently experiencing system slowness. [Incident link](https://status.petdesk.com/incidents/2b98j7fkdptq) ## Sync Delays **May 19, 2024, 18:14 PDT** **Resolved** - This incident has been resolved. **May 17, 2024, 10:16 PDT** **Monitoring** - A fix has been implemented and we are monitoring the results. **May 16, 2024, 09:17 PDT** **Investigating** - We are experiencing delays in nightly sync operations for some locations. [Incident link](https://status.petdesk.com/incidents/lftjs3ybg2dd) ## Scheduled Maintenance **May 19, 2024, 18:13 PDT** **Completed** - The scheduled maintenance has been completed. **May 19, 2024, 17:30 PDT** **In progress** - Scheduled maintenance is currently in progress. **May 17, 2024, 10:18 PDT** **Scheduled** - PetDesk will be conducting routine scheduled maintenance at 5:30 PM PDT. [Incident link](https://status.petdesk.com/incidents/qkl4d64scqrk) ## Delayed Syncs **Mar 21, 2024, 16:26 PDT** **Resolved** - This incident has been resolved. **Mar 21, 2024, 08:55 PDT** **Identified** - We have identified an issue that impacted overnight syncs of PIMS data. [Incident link](https://status.petdesk.com/incidents/18jklg0qbc4l) ## Scheduled Maintenance **Mar 17, 2024, 17:46 PDT** **Completed** - The scheduled maintenance has been completed. **Mar 17, 2024, 17:30 PDT** **In progress** - Scheduled maintenance is currently in progress. **Mar 15, 2024, 15:48 PDT** **Scheduled** - PetDesk will be conducting routine scheduled maintenance at 5:30 PM PDT. [Incident link](https://status.petdesk.com/incidents/tx9lmm0v9nj1) ## Failed Syncs **Dec 4, 2023, 12:04 PST** **Resolved** - This incident has been resolved. **Dec 4, 2023, 09:20 PST** **Identified** - We had an issue overnight that prevented syncs for many locations. [Incident link](https://status.petdesk.com/incidents/ymwkz88bkhh6) ## Dashboard slow load times **Oct 5, 2023, 12:00 PDT** **Resolved** - This incident has been resolved. **Oct 5, 2023, 10:36 PDT** **Monitoring** - We are monitoring reports of dashboard slowness and intermittent errors. [Incident link](https://status.petdesk.com/incidents/wxc95c0s8kjh) ## Elevated Errors and Latency in Dashboard **Sep 6, 2023, 08:15 PDT** **Resolved** - This incident has been resolved. **Sep 6, 2023, 06:41 PDT** **Monitoring** - The source of appointment-related issues and latency this morning has been identified and addressed. **Sep 6, 2023, 06:19 PDT** **Identified** - The issue has been identified and we are working toward a fix. **Sep 6, 2023, 05:56 PDT** **Investigating** - We are investigating reports of elevated errors in the Dashboard. [Incident link](https://status.petdesk.com/incidents/33hl9tqhh3qx) ## Intermittent Errors **Aug 9, 2023, 10:30 PDT** **Resolved** - This incident has been resolved. **Aug 9, 2023, 10:01 PDT** **Investigating** - We are investigating reports of intermittent errors and performance issues with core PetDesk dashboard features. [Incident link](https://status.petdesk.com/incidents/tlg4pp5y4rv9)