PawsTime and PetDesk | Partnership
PetDesk is more than a purchase, we’re your partner in superior client engagement.
Don’t wait—take advantage of your premium PawsTime customer benefits today.
We’re prepared to tackle all your pain points
High call volume, overwhelming workloads, financial friction—we know the different obstacles veterinary professionals face every day. That’s why more than 12,000 clinics trust PetDesk’s powerful veterinary-specific products and tools to create and maintain an excellent experience where every person and patient can succeed.
The perfect veterinary solutions for every clinic’s challenges
PetDesk makes it easier than ever to connect with pet owners by reducing call volume, increasing team productivity, and creating a more efficient environment for the best pet care possible.
PETDESK COMMUNICATIONS
Reduce calls with a client engagement platform and mobile app
The PetDesk mobile app and communication software empowers pet owners to self-serve instead of calling, while you easily manage in-app information and communication in one place.
PETDESK PHONES
Save time with our PIMS-compatible, veterinary VoIP phone system
PetDesk Phones syncs with your practice information management system (PIMS) to prepare you for faster and more efficient calls, each and every time.
PETDESK DIRECT BOOKING
Avoid errors with 24/7, real-time appointment scheduling
PetDesk Direct Booking keeps you in complete control and prevents double-booked appointments while clients schedule your services anytime, anywhere, and on any device.
PETDESK MARKETING
Retain clients with custom websites and digital marketing
PetDesk Marketing makes you the clear choice for pet care and separates your clinic from the competition through a custom website and detailed digital marketing designed for you.
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Now Available: PetDesk Scribe
Manually writing or typing notes into your PIMS leads to late nights, missed lunches, and mounting frustration. With so much on your plate, maintaining high-quality notes may feel impossible. That’s where PetDesk Scribe comes in.
Our AI-powered transcription solution not only drastically reduces the time spent on medical notes, but also ensures high-quality, structured, and accurate SOAP notes and client summaries. That means you can keep your focus on your patients and leave on time, while we focus on high-quality notes.
With PetDesk, You Get
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PIMS integration
Supercharge your practice information management system by syncing it with PetDesk solutions, helping you cut down on busy work and accomplish more care for pets. PetDesk currently works with top management systems like AVImark, Cornerstone, ezyVet, ImproMed, Shepherd, Pulse, and many others.
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Support every step of the way
PetDesk offers technical support for troubleshooting and system access, along with strategic guidance from our customer success managers. You'll get the most out of your investment through training, goal tracking, and direct access to resources through your PetDesk dashboard.
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Time Savings
“PetDesk saves us about 45 minutes per doctor per day. With five doctors, that’s nearly 4 hours of CSR time saved daily.”
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Customizability
“Through experience, we’ve learned what works best for us, and PetDesk’s customizability has been highly beneficial. As clinics, we often concern ourselves with how much access to grant clients to our appointment scheduler. However, with the extensive filtering options and modifications available, it’s easy to tailor it to meet our needs.”
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Better Communication
‘Our clinic staff now spends 30% less time on the phone than they did previously.’ “With PetDesk, all those inquiries that used to come over the phone can now be answered quickly through the messaging system. Ten people had messages with either appointment requests or medication refills this morning, and it took only 30 minutes to get those sorted. The tool has helped us avoid a lot of back and forth. It has really increased efficiency.”
Customer benefits
For 15 years, PawsTime has been giving veterinary practices across the United States and Canada something to bark about. Say goodbye to silence and boring on-hold messages, and say hello to fresh, customized content that prompts your callers to ask to be put back on hold.
Together, PetDesk and PawsTime are a powerhouse team dedicated to improving the customer experience. Not only do PawsTime messages update each month with seasonal content, but they load automatically with absolutely no staff effort! With comprehensive, ongoing project management, PawsTime frees your staff to focus on your clients and patients, not updating your on-hold messages.
Ready to see what PetDesk can offer your clinic?
Get started with our online form so we can prepare your custom demo.